We are committed to providing high-quality legal services. This includes a commitment to putting things right when they go wrong. This policy explains how we will deal with any complaint that is referred to us. Your complaint might concern the way in which you have been dealt with, the quality of advice you have received or the amount of any invoice that you have received.
If you have a complaint, please let us know, whether by post to this office or by e-mail to firstname.lastname@example.org. It would be helpful if you could let us know your concerns in writing, but if you would prefer not to, or if you would find it difficult to do so, please telephone us instead on 02086171340. To explain to you how long this process might take we have included our target times for each stage of the process. Where, for any reason, it is not possible to observe any of these limits we will let you know and explain why.
You should note that the Legal Ombudsman will not be able to accept your complaint if:
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
COPYRIGHT © 2019 JP LAW SOLICITORS · JP LAW SOLICITORS IS AUTHORISED AND REGULATED BY THE SOLICITORS REGULATION AUTHORITY IN ENGLAND & WALES AS A LICENCED BODY. SOLICITORS REGULATION AUTHORITY NUMBER: 622533.
THE REGISTERED OFFICE IS AT REGENT88, 210 CHURCH ROAD, LEYTON, LONDON, E10 7JQ
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